Job Title: Day Concierge

Location: London

Job Type: Full-Time

Hours: 12-hour shifts, 4 on 4 off rotating schedule

Salary: Up to £30,000 per annum

 

Day Concierge | Up to £30,000 | London

 

Do you have a passion for customer service and a keen eye for detail? Are you looking to join a team that values professionalism and excellence? If so, we have an exciting opportunity for you!

A prestigious residential living provider is searching for a dedicated Day Concierge to be the face of their Hendon development. In this role, you will be responsible for ensuring a welcoming and secure environment while providing top-tier service to residents.

 

Key Responsibilities

• Maintaining handover lists for the next Concierge taking over the shift so that duties can be actioned and regularly monitored
• Ensure the fire evacuation procedures are always updated
• Keeping keys coded & ensuring these are signed in and out at all times
• Take in parcels where required and store appropriately or arrange to be delivered to tenants
• Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
• Ensure building access is always safe and report any issues with entry as urgent
• Act as front of house at all times unless on patrol, using appropriate signage when away
• Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc…)
• Undertaking tours of the apartments and building and dealing with incoming enquiries in regard to rentals
• Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
• Conduct regular fire alarm testing & emergency lighting tests and report any faults
• General meet & greet to all customers at FOH
• Ensuring any major or minor notices are up noted clearly for residents to see
• Offering support to any residents that have adhoc queries
• Take feedback/complaints & ensure these are raised with senior management
• Ensure all contractors sign in and out
• Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
• Dealing with occasional inspections
• Ensure building is clean and tidy at all times
• Ensuring compliance is ALWAYS adhered to in accordance to industry regulations

 

Requirements

✅ Proven experience in a Day Concierge role within a hotel or residential environment.

✅ Excellent communication and customer service skills.

✅ Strong organisational abilities with the capability to multitask.

✅ A proactive approach with a commitment to maintaining high service standards.

✅ Ability to remain calm and professional in all situations.

✅ A friendly and approachable nature with a strong team spirit.

 

If you thrive in a customer-focused environment and want to make a meaningful impact in a high-end residential setting, this role is for you!

Take the next step in your career as a Day Concierge – apply today!