Job Title: Regional Manager
Location: London, South East, Midlands
Job Type: Full-Time

Working hours: 9:00 AM – 5:30 PM (On-site)

 

Are you an experienced leader with a passion for delivering excellence in residential property? A fantastic opportunity has arisen for a Regional Manager to join a leading provider of vibrant, community-focused developments. This is your chance to step into a role where you’ll shape resident experiences, elevate service quality, and mentor high-performing onsite teams.

 

As a Regional Manager, you will oversee multiple developments, ensuring that operations, facilities, and resident services run smoothly and to the highest standard. You’ll play a key part in recruitment, training, team performance, and compliance, all while maintaining outstanding presentation across your portfolio.

This position offers variety, autonomy, and the opportunity to make a significant impact across locations in London, the South East, and the Midlands.

• Support with hiring and onboarding of onsite teams before properties open
• Ensure teams receive thorough training, systems handover, and essential documentation
• Establish amenity booking strategies and ensure consistency in delivery

• Recruit team members who reflect our values and vision
• Collaborate with HR and Ops to drive retention and reward strategies
• Set clear goals and KPIs for site teams, regularly reviewing performance
• Conduct performance reviews and career development plans
• Coach site staff, resolve underperformance issues, and build high-performing teams
• Be a brand ambassador and support events or sector engagement initiatives

• Oversee operational challenges and provide on-site resolution guidance
• Conduct regular inspections, ensuring exceptional presentation at all times
• Deliver support for budgeting, CapEx, compliance, and client reporting
• Handle complaints professionally and manage customer feedback to resolution
• Ensure robust health and safety practices are in place and followed

• Implement smart strategies to drive leasing and income performance
• Collaborate on marketing and award submissions showcasing team and site success
• Tour VIPs, support marketing campaigns and monitor effectiveness
• Contribute to pipeline and design feedback based on operational insights
• Support sustainability goals and accreditations like BREEAM or GRESB

• Deliver excellent service to residents, always
• Support community events, working closely with the marketing team
• Promote inclusion, fairness, and company values in everything you do

To thrive in this Regional Manager role, you should have:
✅ Proven leadership experience within residential, BTR, or hospitality sectors
✅ A passion for team development, coaching, and performance management
✅ Strong communication skills and comfort using digital tools and reporting systems
✅ A solution-driven mindset with a proactive approach to challenges
✅ A full UK driving licence and willingness to travel across multiple locations

 

Bonus if you also bring:
✨ MIRPM, MARLA, or another relevant industry qualification
✨ Knowledge of FixFlo, HubSpot, or other leasing and maintenance platforms
✨ Experience in BREEAM, GRESB, or ESG-aligned initiatives

 

 

As a Regional Manager, you’ll be part of a people-first organisation that values innovation, community, and excellence in service. With structured career development, exciting site portfolios, and supportive leadership, this is a rare chance to make your mark.

 

If you’re ready to become the next Regional Manager and lead teams that truly make a difference in how people live — apply today!