Job Title: Resident Host – Day
Location: Birmingham
Job Type: Full-Time
Working Hours: 4 on / 4 off shift pattern (6:00am – 6:00pm)
Resident Host – Day | £28,000 | Birmingham | Full-Time (Permanent)
We’re working with a fantastic residential development in Birmingham that’s looking for a reliable, people-first professional to join their on-site team as a Resident Host – Day. This is a full-time, permanent role working a 4-on, 4-off shift pattern (6am–6pm) — ideal for someone who enjoys structure, variety, and working in a vibrant community setting.
As a Resident Host – Day, you’ll be at the heart of everything — supporting residents, contractors, and the wider team to keep the building running safely, smoothly, and to a high standard. If you’re looking for a position where you can combine customer service with facilities and operations work, this could be your next step.
What you’ll be doing as a Resident Host – Day:
You’ll be the face of the building throughout the day — whether that’s helping someone with a move-in, coordinating a contractor visit, or keeping things tidy and secure. Some of your key responsibilities will include:
- Welcoming residents and guests, answering queries, managing access and deliveries
- Logging and escalating maintenance issues and coordinating contractor attendance
- Carrying out daily patrols of communal areas, plant rooms, car parks and amenity spaces
- Monitoring CCTV and handling basic security protocols
- Managing keys and parcel lockers, and maintaining building handover and logbook notes
- Assisting with inspections, resident inductions, and building communications
- Supporting day-to-day admin tasks including meter readings, fire system checks, and reporting
There’s always something to do — but the work is rewarding, resident-facing, and varied.
What We’re Looking For
✅ Comes from a customer-facing background (hospitality, concierge, front-of-house, facilities or residential)
✅ Has a calm, professional and proactive approach — you’re the type who takes ownership
✅ Is comfortable working alone and doesn’t mind being the go-to person on site
✅ Has solid communication skills — written and verbal
✅ Is confident using basic IT (email, logs, reporting, spreadsheets etc.)
✅ Brings attention to detail and a strong sense of pride in presentation and service
✅ Has a calm, professional and proactive approach — you’re the type who takes ownership
✅ Is comfortable working alone and doesn’t mind being the go-to person on site
✅ Has solid communication skills — written and verbal
✅ Is confident using basic IT (email, logs, reporting, spreadsheets etc.)
✅ Brings attention to detail and a strong sense of pride in presentation and service
Apply Now
This is your chance to join a supportive team where your efforts make a real difference. As a Resident Host – Day, you’ll be a valued presence in a vibrant community, helping residents feel at home and ensuring the building is run to the highest standard.
If you’re ready to take on a key role in a growing residential team, apply now to become the next Resident Host – Day.