Job Title: Tenancy Specialist
Location: NW London
Job Type: Full-time, Permanent
Working Hours: Monday–Friday
Job Type: Full-time, Permanent
Working Hours: Monday–Friday
Tenancy Specialist | £28,000–£35,000 | NW London | Full-time
A well-established lettings business in NW London is searching for a detail-driven Tenancy Specialist to join their successful operations team. With a strong emphasis on customer service, compliance, and efficiency, this organisation is committed to delivering a seamless tenancy journey from offer to move-in. As a Tenancy Specialist, you’ll provide an organised and professional service while maintaining the company’s values of accountability, pride, and continuous improvement.
What You’ll Be Doing as a Tenancy Specialist
In this varied and fast-paced role, the Tenancy Specialist will support the full lifecycle of tenancy progression, including:
- Managing tenancy applications from agreed let to move-in.
- Coordinating referencing checks, liaising with agencies, and reviewing outcomes.
- Preparing clear referencing summaries and advising on suitability.
- Ensuring all compliance documentation is in place—such as safety certificates, Right to Rent checks, statutory notices and legal documents.
- Drafting tenancy agreements and coordinating signatures.
- Organising inventories, check-ins, welcome packs, and handover documentation.
- Handling deposit registration, issuing prescribed information, and managing related queries.
- Maintaining up-to-date records, CRM updates, and ensuring accurate handovers to management teams.
- Communicating regularly with owners, residents, and internal teams to keep all parties updated.
- Supporting improvements to systems, processes, and software used within the lettings department.
What We’re Looking For
- Experience in tenancy progression, lettings administration, or a similar compliance-led role.
- Strong understanding of lettings legislation, referencing processes, Right to Rent checks, and deposit protection requirements.
- Excellent organisational skills with the ability to manage multiple tenancies simultaneously.
- Confident communication skills and a customer-focused mindset.
- High attention to detail when reviewing documentation and preparing legal paperwork.
- Ability to work collaboratively within a supportive team environment.
- A proactive approach with a willingness to learn and contribute to ongoing business development.
Apply Now
If you’re an organised and enthusiastic Tenancy Specialist looking to join a forward-thinking lettings team where your skills and ideas are valued, we’d love to hear from you. Apply today and take the next step in your career within the property sector.