Job Title: Senior Claims Handler
Location: Chelmsford
Job Type: Full-time
Working Hours: 09:00 – 17:00, Monday – Friday (1 day hybrid)
Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare
Senior Claims Handler | Up to £40,000 (DOE) | Chelmsford | Full-time
We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development.
What You’ll Be Doing as a Senior Claims Handler
- Manage the full lifecycle of a claim from initial notification through to final settlement.
- Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability.
- Lead negotiations with all parties to reach fair settlements and authorise payments.
- Act as the main point of contact for claimants, providing regular updates and support.
- Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships).
- Ensure all files are handled in line with legal, regulatory, and data protection standards.
- Identify and escalate any suspicious or potentially fraudulent claims.
- Maintain accurate records and internal reports to ensure high levels of service and compliance.
What We’re Looking For
- Solid experience managing a varied and busy caseload of commercial claims.
- Strong technical knowledge of Property and Liability, ideally including Motor Trade premises.
- A good understanding of insurance market jargon, policy terms, and indemnity principles.
- Excellent communication skills with the ability to build rapport with clients and stakeholders.
- A Cert CII qualification (or working towards it) is a significant advantage but not essential.
- A proven track record of making sound decisions under pressure.
- High attention to detail and a methodical approach to administrative tasks.
- A valid UK driving licence is highly desirable for this Senior Claims Handler position.