Job Title: Night Residential Concierge
Location: North London
Job Type: Full-Time, Permanent
Working Hours: Night Shifts 6pm – 12am (4 on 4 off)
Night Residential Concierge| £15,750 per annum | North London | Full-Time
What You’ll Be Doing as a Night Residential Concierge
- Acting as a first-line responder for any night-time queries or complaints, helping new arrivals settle in with building inductions, and coordinating emergency contractor attendance if required.
- You will oversee the security of the estate by monitoring access points, reviewing CCTV footage, and conducting thorough patrols of all internal and external communal spaces.
- Providing a warm welcome to all residents and guests, managing the secure storage and distribution of deliveries, and assisting with any logistical needs such as heavy baggage or local enquiries.
- Carrying out essential nocturnal checks on plant rooms for leaks or faults, alongside performing scheduled tests on fire safety systems, emergency lighting, and lift alarms.
- Ensuring the reception and shared amenities remain in pristine condition by identifying cleaning requirements and overseeing the tidiness of cooking appliances and lighting in communal zones.
- Accurate management of the key tracking system, recording utility meter data, and maintaining a comprehensive handover report to ensure the daytime team is fully briefed on shift activity.
What We’re Looking For
- A background in premium hospitality or residential services with a clear focus on providing a helpful and sophisticated experience for residents.
- The ability to interact effectively with diverse stakeholders, possessing both a professional telephone manner and the ability to draft clear, accurate written correspondence.
- A disciplined approach to work, capable of managing a varied workload and meeting strict deadlines while maintaining a keen eye for detail.
- Competency in using standard office software, including Microsoft Word and Excel, to manage data and generate reports.
- A self-starting individual who takes pride in their work, demonstrating high levels of integrity and a pragmatic, creative approach to resolving issues on-site.
- A commitment to fostering an inclusive environment and a willingness to take ownership of personal growth within this Night Residential Concierge