Job Title: Day Concierge
Location: London
Job Type: Full-Time
Hours: 12-hour shifts, 4 on 4 off rotating schedule
Salary: Up to £30,000 per annum
Day Concierge | Up to £30,000 | London
Do you have a passion for customer service and a keen eye for detail? Are you looking to join a team that values professionalism and excellence? If so, we have an exciting opportunity for you!
A prestigious residential living provider is searching for a dedicated Day Concierge to be the face of their Hendon development. In this role, you will be responsible for ensuring a welcoming and secure environment while providing top-tier service to residents.
Key Responsibilities
- Maintaining handover lists for the next Concierge taking over the shift so that duties can be actioned and regularly monitored
- Ensure the fire evacuation procedures are always updated
- Keeping keys coded & ensuring these are signed in and out at all times
- Take in parcels where required and store appropriately or arrange to be delivered to tenants
- Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
- Ensure building access is always safe and report any issues with entry as urgent
- Act as front of house at all times unless on patrol, using appropriate signage when away
- Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc…)
- Undertaking tours of the apartments and building and dealing with incoming enquiries in regard to rentals
- Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
- Conduct regular fire alarm testing & emergency lighting tests and report any faults
- General meet & greet to all customers at FOH
- Ensuring any major or minor notices are up noted clearly for residents to see
- Offering support to any residents that have adhoc queries
- Take feedback/complaints & ensure these are raised with senior management
- Ensure all contractors sign in and out
- Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
- Dealing with occasional inspections
- Ensure building is clean and tidy at all times
- Ensuring compliance is ALWAYS adhered to in accordance to industry regulations
Requirements
✅ Proven experience in a Day Concierge role within a hotel or residential environment.
✅ Excellent communication and customer service skills.
✅ Strong organisational abilities with the capability to multitask.
✅ A proactive approach with a commitment to maintaining high service standards.
✅ Ability to remain calm and professional in all situations.
✅ A friendly and approachable nature with a strong team spirit.
If you thrive in a customer-focused environment and want to make a meaningful impact in a high-end residential setting, this role is for you!
Take the next step in your career as a Day Concierge – apply today!